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[{"key": "dc.contributor.author", "value": "Kujala, Mika", "language": null, "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2014-08-28T09:29:04Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2014-08-28T09:29:04Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2012", "language": null, "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.other", "value": "oai:jykdok.linneanet.fi:1444747", "language": null, "element": "identifier", "qualifier": "other", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/44129", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Energia-alalla on ryhdytty kehitt\u00e4m\u00e4\u00e4n s\u00e4hk\u00f6isi\u00e4 asiointipalveluita. S\u00e4hk\u00f6isten\npalveluiden kehitys on useimmilla yhti\u00f6ill\u00e4 viel\u00e4 alkutekij\u00f6iss\u00e4\u00e4n eik\u00e4 aiheeseen\nliittyv\u00e4\u00e4 tutkimusta ole juurikaan tehty. N\u00e4it\u00e4 l\u00e4ht\u00f6kohtia silm\u00e4ll\u00e4pit\u00e4en\nt\u00e4ll\u00e4 tutkimuksella pyrit\u00e4\u00e4n selvitt\u00e4m\u00e4\u00e4n er\u00e4it\u00e4 s\u00e4hk\u00f6isten palveluiden kehitt\u00e4misen\nkannalta keskeisi\u00e4 kysymyksi\u00e4. Kysymykset liittyv\u00e4t kuluttajien halukkuuteen\nk\u00e4ytt\u00e4\u00e4 s\u00e4hk\u00f6isi\u00e4 palveluita ja voivatko s\u00e4hk\u00f6iset kanavat korvata\nnykyisi\u00e4 palvelumuotoja. Lis\u00e4ksi vastaajilta kysyttiin mit\u00e4 palveluita kuluttajat\nhaluavat k\u00e4ytt\u00f6\u00f6ns\u00e4. Tutkielmassa k\u00e4sitell\u00e4\u00e4n innovaation eli s\u00e4hk\u00f6isten asiointipalveluiden\nlevi\u00e4mist\u00e4 Rogersin innovaation diffuusioteorian n\u00e4k\u00f6kulmasta.\nVastauksia haetaan kvantitatiivisen eli m\u00e4\u00e4r\u00e4llisen tutkimuksen avulla. K\u00e4ytetty\ntutkimusmenetelm\u00e4 oli kyselytutkimus, joka julkaistiin pelk\u00e4st\u00e4\u00e4n s\u00e4hk\u00f6isiss\u00e4\nkanavissa.\nEmpiirisen tutkimusmateriaalin perusteella voidaan todeta, ett\u00e4 kuluttajat ovat\nvalmiita siirtym\u00e4\u00e4n s\u00e4hk\u00f6isten kanavien k\u00e4ytt\u00f6\u00f6n asioinnissaan. S\u00e4hk\u00f6isest\u00e4\nmediasta voi vastaajien mukaan tulla p\u00e4\u00e4asiallinen kommunikaation v\u00e4line yhti\u00f6n\nja asiakkaiden v\u00e4lill\u00e4. Palveluiden tuottamisessa ei kuitenkaan tule unohtaa\npuhelimen roolia s\u00e4hk\u00f6isten palveluiden tukena ongelmatilanteita kohdattaessa.\nVastaajat ovat my\u00f6s valmiita v\u00e4hent\u00e4m\u00e4\u00e4n paperin m\u00e4\u00e4r\u00e4\u00e4, varsinkin jos he\nsaavat vaihtoehtoisesti monipuolisempaa s\u00e4hk\u00f6ist\u00e4 palvelua. Eniten mielenkiintoa\nher\u00e4ttiv\u00e4t erityisesti s\u00e4hk\u00f6njakelun keskeytyksist\u00e4 tiedottaminen sek\u00e4\nomien asiakastietojen yll\u00e4pito.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Power companies have started to create electronic services for consumers. Development\nof these services has begun just recently in most of the companies\nand wide-scale study related to this issue has not been made. This research focuses\non studying relevant questions concerning electronic services. Questions\nconcern willingness to use electronic services and could it be possible to replace\npresently used services with electronic channels. Theory behind the study is the\nRoger\u2019s diffusion of innovation. Used research method is quantitative and material\nis collected using www-survey.\nBased on empirical research material it can be discovered that consumers are\nwilling to use electronic channels to communicate with the power company. It\nis also noticeable that electronic media can become the primary channel to\ncommunication with power companies and consumers. However, phone is still\nneeded in supporting role, especially in cases when consumers face problems.\nFully paperless services are found interesting if replacing electronic services are\nmore versatile. The most interesting services are information about power interruptions\nand managing own contact information.", "language": "en", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted using Plone Publishing form by Miia Hakanen (mihakane) on 2014-08-28 09:29:03.891421. Form: Admin-lomake opinn\u00e4ytteiden julkaisuun (https://kirjasto.jyu.fi/julkaisut/julkaisulomakkeet/admin-lomake-opinnaytteet). JyX data: [jyx_publishing-allowed (fi) =True]", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by jyx lomake-julkaisija (jyx-julkaisija@noreply.fi) on 2014-08-28T09:29:04Z\nNo. of bitstreams: 2\nURN:NBN:fi:jyu-201408282686.pdf: 2077633 bytes, checksum: 909a1210e46a75dc28bd1deb67b534d5 (MD5)\nlicense.html: 107 bytes, checksum: a7d86e598caa500b1b433bbb9dc8ef1c (MD5)", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2014-08-28T09:29:04Z (GMT). No. of bitstreams: 2\nURN:NBN:fi:jyu-201408282686.pdf: 2077633 bytes, checksum: 909a1210e46a75dc28bd1deb67b534d5 (MD5)\nlicense.html: 107 bytes, checksum: a7d86e598caa500b1b433bbb9dc8ef1c (MD5)\n Previous issue date: 2012", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "1 verkkoaineisto (85 sivua)", "language": null, "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "s\u00e4hk\u00f6inen asiointi", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "energiayhti\u00f6", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "kyselytutkimus", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "innovaation diffuusio", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "Energiayhti\u00f6n s\u00e4hk\u00f6inen asiointi", "language": null, "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-201408282686", "language": null, "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Master\u2019s thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Pro gradu -tutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Information Technology", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Informaatioteknologian tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Tietojenk\u00e4sittelytieteiden laitos", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Department of Computer Science and Information Systems", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Information Systems Science", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Tietoj\u00e4rjestelm\u00e4tiede", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.method", "value": "Kvantitatiivinen tutkimus", "language": null, "element": "subject", "qualifier": "method", "schema": "dc"}, {"key": "dc.date.updated", "value": "2014-08-28T09:29:05Z", "language": null, "element": "date", "qualifier": "updated", "schema": "dc"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_bdcc", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "openAccess", "language": "fi", 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