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[{"key": "dc.contributor.author", "value": "Nelimarkka, Sanni", "language": null, "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2014-05-20T10:30:26Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2014-05-20T10:30:26Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2014", "language": null, "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/43466", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Kandidaatintutkielmassani selvit\u00e4n miten ruotsinkieliset asiakkaat otetaan huomioon Elisa Oyj:n ja TeliaSonera Finland Oyj:n Internetsivuilla. Tutkin my\u00f6s, saavatko ruotsinkieliset asiakkaat samanlaista tietoa Internetsivuilta, kuin suomenkieliset asiakkaat. Selvit\u00e4n lis\u00e4ksi, pystyv\u00e4tk\u00f6 ruotsinkieliset asiakkaat hy\u00f6dynt\u00e4m\u00e4\u00e4n teleoperaattorien tarjoamia itsepalvelukanavia. Vertailen lis\u00e4ksi hieman englannin asemaa sivuilla ruotsiin ja suomeen n\u00e4hden. \n\nTutkimuksessani hy\u00f6dynn\u00e4n virtuaalista materiaalia, Elisa Oyj:n ja TeliaSonera Finland Oyj:n kuluttaja-asiakkaille suunnattuja verkkosivuja. Analysoin tutkimusmateriaalia p\u00e4\u00e4asiassa kvalitatiivisin keinoin. Tutkimukseni viitekehys on vahvasti sosiolingvistinen, eli tutkin kielt\u00e4 osana ymp\u00e4r\u00f6iv\u00e4\u00e4 yhteiskuntaa. \n\nTutkielmassani selvisi, ett\u00e4 TeliaSonera Finland Oyj:n Internetsivuilla huomioidaan ruotsinkieliset asiakkaat hieman paremmin, kuin Elisa Oyj:n sivuilla. T\u00e4st\u00e4 huolimatta ruotsinkielisten asiakkaiden on haastavaa l\u00f6yt\u00e4\u00e4 ruotsinkielist\u00e4 tietoa teleoperaattoreiden tarjoamista palveluista, sopimusehdoista tai hinnoittelusta ruotsiksi. Englannin kielell\u00e4 tietoa sivustoilta sai hieman vaivattomammin. Operaattoreiden tarjoamat itsepalvelukanavat ovat vain suomeksi. \n\nTutkimus on ajankohtainen, koska keskustelu ruotsin kielen asemasta sek\u00e4 \u201dpakkoruotsista\u201d k\u00e4y kiivaana Suomessa. On siis hyvin ajankohtaista luoda pieni katsaus toisen kotimaisen kielen asemaan yksityisen sektorin yrityksiss\u00e4.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted using Plone Publishing form by Sanni Nelimarkka (samaneli) on 2014-05-20 10:30:25.693489. Form: Kandin tutkielma -lomake (1 tekij\u00e4) (https://kirjasto.jyu.fi/julkaisut/julkaisulomakkeet/kandin-tutkielma-lomake-1-tekijae). JyX data:", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by jyx lomake-julkaisija (jyx-julkaisija@noreply.fi) on 2014-05-20T10:30:25Z\nNo. of bitstreams: 2\nURN:NBN:fi:jyu-201405201769.docx: 70741 bytes, checksum: dc288b4ecc8a28c2ce3e7509ce7a03b3 (MD5)\nlicense.html: 4990 bytes, checksum: fa6b2d5e3141d86d3555a1e442f64b0e (MD5)", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2014-05-20T10:30:26Z (GMT). No. of bitstreams: 2\nURN:NBN:fi:jyu-201405201769.docx: 70741 bytes, checksum: dc288b4ecc8a28c2ce3e7509ce7a03b3 (MD5)\nlicense.html: 4990 bytes, checksum: fa6b2d5e3141d86d3555a1e442f64b0e (MD5)\n Previous issue date: 2014", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "19", "language": "", "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.language.iso", "value": "swe", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "svenska spr\u00e5kets st\u00e4llning", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "Internet", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "f\u00f6retag", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "kundservice", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "modersm\u00e5l", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "den privata sektorn", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "Svenska spr\u00e5ket p\u00e5 Elisas och Soneras n\u00e4tsidor", "language": "", "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "bachelor thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-201405201769", "language": null, "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.dcmitype", "value": "Text", "language": "en", "element": "type", "qualifier": "dcmitype", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Bachelor's thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Kandidaatintutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Humanistis-yhteiskuntatieteellinen tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Humanities and Social Sciences", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Kieli- ja viestint\u00e4tieteiden laitos", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Department of Language and Communication Studies", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Swedish", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Ruotsin kieli", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.date.updated", "value": "2014-05-20T10:30:26Z", "language": null, "element": "date", "qualifier": "updated", "schema": "dc"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_7a1f", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "openAccess", "language": null, "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "bachelorThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}]
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