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[{"key": "dc.contributor.author", "value": "Korhonen, Sanna", "language": null, "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2014-05-12T04:33:53Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2014-05-12T04:33:53Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2014", "language": null, "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.other", "value": "oai:jykdok.linneanet.fi:1434538", "language": null, "element": "identifier", "qualifier": "other", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/43380", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "T\u00e4m\u00e4n tutkimuksen tarkoituksena oli tuottaa tietoa terveydenhuollon asiakasl\u00e4ht\u00f6isyydest\u00e4. Integroidun kirjallisuuskatsauksen avulla selvitettiin miten asiakasl\u00e4ht\u00f6isyytt\u00e4 on tutkittu ja miten asiakasl\u00e4ht\u00f6isyys toteutuu asiakkaan n\u00e4k\u00f6kulmasta tarkasteltuna.\nKatsauksen aineisto ker\u00e4ttiin 2009-2013 v\u00e4liselt\u00e4 ajalta seuraavista tietokannoista: Medic, Jykdok, Melinda, Medline Ovid Search (Ovid MEDLINE(R) 2009 to August Week 4 2013) ja CINAHL. Tietokannoista valikoitui katsaukseen 43 tutkimusta. N\u00e4ist\u00e4 seitsem\u00e4n on kotimaisia ja 36 on kansainv\u00e4lisi\u00e4 tutkimuksia. N\u00e4iden lis\u00e4ksi katsaukseen valikoitui viisi muuta aiheeseen liittyv\u00e4\u00e4 tutkimusta manuaalisen haun ja artikkelien lukemisen pohjalta. Aineisto koostuu 48 tutkimuksesta, joista yhdeks\u00e4n on kotimaisia ja 39 on kansainv\u00e4lisi\u00e4 tutkimuksia. Aineiston analyysimenetelm\u00e4 on sis\u00e4ll\u00f6nanalyysi.\nAsiakasl\u00e4ht\u00f6isyytt\u00e4 asiakkaan n\u00e4k\u00f6kulmasta katsottuna on tutkittu v\u00e4h\u00e4n. Suurin osa tutkimuksista oli haastattelu- ja kyselytutkimuksia sairaalakontekstista. Asiakkaat olivat enimm\u00e4kseen palautteenantajina (n=27), toiseksi eniten osallisena palvelunsa ja hoitonsa kehitt\u00e4misess\u00e4 (n=13) ja v\u00e4hiten aktiivisena palveluiden kehitt\u00e4j\u00e4n\u00e4 (n=8).\nTulosten mukaan terveydenhuollonpalveluilla on onnistuttu lis\u00e4\u00e4m\u00e4\u00e4n hyvinvointia, mutta asiakasl\u00e4ht\u00f6isyydess\u00e4 on viel\u00e4 kehitett\u00e4v\u00e4\u00e4. Asiakkaiden antaman palautteen perusteella olisi t\u00e4rke\u00e4\u00e4 edelleen lis\u00e4t\u00e4 asiakkaiden vaikutusmahdollisuuksia palveluissa, palveluiden suunnittelussa, sek\u00e4 niiden kehitt\u00e4misess\u00e4. Suotavaa olisi kehitt\u00e4\u00e4 asiakkaiden omien kokemusten huomioimista, palveluista tiedottamista, neuvontaa ja ohjausta. Jatkossa asiakasl\u00e4ht\u00f6isyydest\u00e4 tarvitaan lis\u00e4\u00e4 tutkimusta. Suotavaa olisi k\u00e4siteanalyysin tekeminen asiakasl\u00e4ht\u00f6isyydest\u00e4 ja asiakkaita osallistavien tapojen l\u00f6ytymiseksi teht\u00e4v\u00e4 tutkimusty\u00f6.\nKatsauksella tuotettua tietoa voi k\u00e4ytt\u00e4\u00e4 terveydenhuollon palvelujen kehitt\u00e4misess\u00e4 asiakasl\u00e4ht\u00f6isemmiksi.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.abstract", "value": "The aim of this study was to provide information on the health care customer orientation. Integrated literature review was used to gather information on how the customer-oriented approach has been investigated. Also customer orientation in the customer's personal point of view was examined.\nThe data was collected for the period between 2009-2013 from the following databases: Medic JYKDOK, Melinda, Ovid Medline search (Ovid MEDLINE (R) 2009 to August Week in April 2013) and CINAHL. From databases 43 studies were selected. Seven of those are Finnish and 36 are international. In addition, the overview was selected five other research on the topic manually and reading from the articles. Review included 48 studies. Nine of them are Finnish and 39 are international studies. The analysis method is a content analysis.\nLittle research on customer orientation has been done. Majority of the studies were interview- and questionnaire studies in hospital context. The customers were mostly giving feedback (n=27), the second most involved in developing their care and services (n=13) and the least active in developing services (n=8).\nThe results suggest that health care services have increased well-being, but there is room for improvement in customer orientation. The basis of customer feedback it would be important to further increase customer involvement and influence in services, in the service planning, as well as in their development. It would also be preferable to pay more attention to customers own experiences. Also it would be good to develop information, advice and guidance of the services.\nOverview on the data generated can be used for health care services in developing customer-orientation.", "language": "en", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted using Plone Publishing form by Miia Hakanen (mihakane) on 2014-05-12 04:33:52.692584. Form: Admin-lomake Pro gradu -t\u00f6ille (https://kirjasto.jyu.fi/julkaisut/julkaisulomakkeet/admin-lomake-pro-gradu-toille). JyX data:", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by jyx lomake-julkaisija (jyx-julkaisija@noreply.fi) on 2014-05-12T04:33:53Z\nNo. of bitstreams: 2\nURN:NBN:fi:jyu-201405121687.pdf: 417871 bytes, checksum: f948fc536fcb5fc3653bfb3dd706e864 (MD5)\nlicense.html: 107 bytes, checksum: a7d86e598caa500b1b433bbb9dc8ef1c (MD5)", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2014-05-12T04:33:53Z (GMT). No. of bitstreams: 2\nURN:NBN:fi:jyu-201405121687.pdf: 417871 bytes, checksum: f948fc536fcb5fc3653bfb3dd706e864 (MD5)\nlicense.html: 107 bytes, checksum: a7d86e598caa500b1b433bbb9dc8ef1c (MD5)\n Previous issue date: 2014", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "1 verkkoaineisto (59 sivua)", "language": null, "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "asiakasl\u00e4ht\u00f6isyys", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "terveydenhuolto", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "Asiakasl\u00e4ht\u00f6isyys terveydenhuollossa : integroitu kirjallisuuskatsaus ajalta 2009-2013", "language": null, "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-201405121687", "language": null, "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Pro gradu -tutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Master\u2019s thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Liikuntatieteellinen tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Sport and Health Sciences", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Terveystieteiden laitos", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Department of Health Sciences", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Terveyskasvatus", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Health Education", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.date.updated", "value": "2014-05-12T04:33:53Z", "language": null, "element": "date", "qualifier": "updated", "schema": "dc"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_bdcc", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "restrictedAccess", "language": "fi", "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "masterThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.subject.oppiainekoodi", "value": "50411", "language": null, "element": "subject", "qualifier": "oppiainekoodi", "schema": "dc"}, {"key": "dc.subject.yso", "value": "asiakasl\u00e4ht\u00f6isyys", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "terveydenhuolto", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "asiakkuus", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.format.content", "value": "fulltext", "language": null, "element": "format", "qualifier": "content", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}, {"key": "dc.rights.accessrights", "value": "Aineistoon p\u00e4\u00e4sy\u00e4 on rajoitettu tekij\u00e4noikeussyist\u00e4. Aineisto on luettavissa Jyv\u00e4skyl\u00e4n yliopiston kirjaston arkistoty\u00f6asemalta. Ks. https://kirjasto.jyu.fi/fi/tyoskentelytilat/laitteet-ja-tilat.", "language": "fi", "element": "rights", "qualifier": "accessrights", "schema": "dc"}, {"key": "dc.rights.accessrights", "value": "This material has a restricted access due to copyright reasons. It can be read at the workstation at Jyv\u00e4skyl\u00e4 University Library reserved for the use of archival materials: https://kirjasto.jyu.fi/en/workspaces/facilities.", "language": "en", "element": "rights", "qualifier": "accessrights", "schema": "dc"}, {"key": "dc.type.okm", "value": "G2", "language": null, "element": "type", "qualifier": "okm", "schema": "dc"}]
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