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[{"key": "dc.contributor.author", "value": "Ahveninen, Tomi", "language": null, "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2014-03-14T06:19:15Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2014-03-14T06:19:15Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2014", "language": null, "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/43075", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Ahveninen, Tomi\r\nPilvipalveluiden palvelutasosopimusten riskit asiakkaan n\u00e4k\u00f6kulmasta\r\nJyv\u00e4skyl\u00e4: Jyv\u00e4skyl\u00e4n yliopisto, 2014, 29 s.\r\nTietoj\u00e4rjestelm\u00e4tiede, kandidaatin tutkielma\r\nOhjaaja: Laatikainen, Gabriella\r\nPilvilaskentaan perustuvien palveluiden suosio on kasvanut kiihtyv\u00e4ll\u00e4 nopeudella viime vuosina. Niin yritykset kuin yksityiset k\u00e4ytt\u00e4j\u00e4tkin ovat alkaneet hy\u00f6dynt\u00e4m\u00e4\u00e4n pilvipalveluita. Eri alojen yritykset siirt\u00e4v\u00e4t ydintoimintojaankin pilvipalveluiden tarjoajille. Pilvipalveluiden kasvava hy\u00f6dynt\u00e4minen on luonut my\u00f6s tarpeita palveluntarjoajien antamille takeille. Kun yritys ulkoistaa joitain tai jopa suurimman osan IT \u2013 toiminnoistaan palveluntarjoajalle, tarvitaan takeita, jotka varmistavat asiakasyrityksen toiminnan jatkuvuutta. Palvelutasosopimukset (Service level agreement, SLA) ovat keino rakentaa luottamusta asiakkaan ja palveluntarjoajan v\u00e4lille ja sopia palvelun tasosta. Palvelutasosopimukset ovat t\u00e4rkeit\u00e4 asiakkaille takeiden kannalta ja palveluntarjoajalle imagonsa rakentamisen kannalta, mutta palvelutasosopimukset ja niiden neuvottelu aiheuttavat kuitenkin omat riskins\u00e4. T\u00e4ss\u00e4 tutkimuksessa havaittiin palvelutasosopimusten neuvotteluun liittyvi\u00e4 riskej\u00e4, kuten sopimusneuvottelijan riitt\u00e4m\u00e4tt\u00f6m\u00e4t tekniset taidot, tilastollisten tietojen harhaanjohtavuus ja korvausten huono vastaavuus koettuun tappioon. Lis\u00e4ksi havaittiin my\u00f6s turvallisuuteen liittyvin\u00e4 riskej\u00e4, kuten datan fyysinen sijainti, eri asiakkaiden datan erottelu, jatkuvuus ja palautuminen sek\u00e4 palveluntarjoajan ty\u00f6ntekij\u00f6iden p\u00e4\u00e4sy asiakkaan dataan. T\u00e4m\u00e4 tutkimus perustuu kirjallisuuskatsaukseen ja keskittyy palvelutasosopimusten riskeihin pilvipalvelun asiakkaiden n\u00e4k\u00f6kulmasta. Tutkimuksessa m\u00e4\u00e4ritell\u00e4\u00e4n my\u00f6s pilvipalvelut, niiden palvelu- ja toteutusmallit, palvelutasosopimukset ja pilvipalveluiden palvelutasosopimusten erityispiirteet.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by Seija Paananen (sepaanan@jyu.fi) on 2014-03-14T06:19:15Z\nNo. of bitstreams: 1\nTomi Ahveninen.pdf: 453582 bytes, checksum: 2ff3ac52474338db629349d6b8e4fc96 (MD5)", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2014-03-14T06:19:15Z (GMT). No. of bitstreams: 1\nTomi Ahveninen.pdf: 453582 bytes, checksum: 2ff3ac52474338db629349d6b8e4fc96 (MD5)\n Previous issue date: 2014", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "pilvipalvelu", "language": "fi", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "palvelutasosopimus", "language": "fi", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "toteutusmalli", "language": "fi", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "riski", "language": "fi", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "ulkoistus", "language": "fi", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "Pilvipalveluiden palvelutasosopimusten riskit asiakkaan n\u00e4k\u00f6kulmasta", "language": "fi", "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "bachelor thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-201403141346", "language": null, "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.dcmitype", "value": "Text", "language": "en", "element": "type", "qualifier": "dcmitype", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Kandidaatintutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Bachelor's thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Informaatioteknologian tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Information Technology", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Informaatioteknologia", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Information Technology", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Tietoj\u00e4rjestelm\u00e4tiede", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Information Systems Science", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_7a1f", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "openAccess", "language": "fi", "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "bachelorThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}]
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