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[{"key": "dc.contributor.author", "value": "Paananen, Panu", "language": null, "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2013-11-11T12:34:51Z", "language": "", "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2013-11-11T12:34:51Z", "language": "", "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2013", "language": null, "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.other", "value": "oai:jykdok.linneanet.fi:1287063", "language": null, "element": "identifier", "qualifier": "other", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/42438", "language": "", "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "T\u00e4m\u00e4n tutkielman aiheena on asiakkuudenhallintaj\u00e4rjestelmien ja niiden pilviratkaisujen\r\nhinnoittelu. Tavoitteena on tarkastella eri tyyppisten asiakkuudenhallintaj\u00e4rjestelmien\r\nkustannuksia ja niiden suhteita toisiinsa.\r\nTutkielman teoriaosuus on toteutettu kirjallisuuskatsauksena ja sen l\u00e4htein\u00e4\r\non k\u00e4ytetty p\u00e4\u00e4asiassa alan tieteellisi\u00e4 julkaisuja. Teoriaosuudessa k\u00e4sitell\u00e4\u00e4n\r\nasiakkuudenhallintaa, asiakkuudenhallintaj\u00e4rjestelmi\u00e4, pilvipalveluita ja\r\nhinnoittelua. Tutkielman empiirinen osuus koostuu kyselytutkimuksesta ja sen\r\ntulosten analysoinnista. Kyselytutkimus suoritettiin web-kyselylomakkeen\r\navulla ja sen kohteena olivat suomalaiset yritykset.\r\nTutkimuksesta saatujen tulosten perusteella asiakkuudenhallintaj\u00e4rjestelmien\r\nkustannukset voivat olla hyvin samansuuruiset, sek\u00e4 pilvipalveluna toimivaa\r\nett\u00e4 paikallisesti asennettavaa asiakkuudenhallintaj\u00e4rjestelm\u00e4\u00e4 k\u00e4ytt\u00e4vill\u00e4,\r\nsamaa koko luokkaa olevilla yrityksill\u00e4. Tulosten perusteella todettiin my\u00f6s,\r\nett\u00e4 asiakkuudenhallintaj\u00e4rjestelm\u00e4lle asetetut vaatimukset vaikuttavat todenn\u00e4k\u00f6isimmin\r\nsen kustannuksiin, eik\u00e4 asiakkuudenhallintaj\u00e4rjestelm\u00e4n tyypill\u00e4\r\nole v\u00e4ltt\u00e4m\u00e4tt\u00e4 kovin suurta merkityst\u00e4 kustannusten suuruuteen.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.abstract", "value": "The subject of this thesis is pricing of local and cloud CRM systems. The aim is\r\nto examine different CRM systems pricing and compare those prices to each\r\nothers.\r\nTheoretical part of the study has been carried out as a literature review\r\nand sources used on this part of study were mainly Infromation Systems\r\nScience publications. Theoretical part introduces customer relationship management,\r\nCRM systems, cloud services and pricing. The empirical part of the\r\nstudy consists of survey and results of the survey analysis. Survey was carried\r\nout by using a web based questionnaire and it's targets were Finnish companies.\r\nThe results of this survey shows that the costs of the CRM systems may be\r\napproximately the same level of the same size enterprises, despite the fact they\r\nare using cloud-based or locally installed CRM system. Based on the results was\r\nalso found that the CRM system requirements most likely affects to the costs\r\nand CRM system type may not be very great importance to the magnitude of\r\nthe costs.", "language": "en", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted using Plone Publishing form by Panu Paananen (papepaan) on 2013-11-11 12:34:51.300951. Form: Pro gradu -lomake (1 tekij\u00e4) (https://kirjasto.jyu.fi/julkaisut/julkaisulomakkeet/pro-gradu-lomake-1-tekijae). JyX data:", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by jyx lomake-julkaisija (jyx-julkaisija@noreply.fi) on 2013-11-11T12:34:51Z\r\nNo. of bitstreams: 2\r\nURN:NBN:fi:jyu-201311112559.pdf: 824590 bytes, checksum: 16e7ca9eec26fb7572a486af1539a0e4 (MD5)\r\nlicense.html: 4919 bytes, checksum: 331b32e792fc9d5c5cd2f60040083620 (MD5)", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2013-11-11T12:34:51Z (GMT). No. of bitstreams: 2\r\nURN:NBN:fi:jyu-201311112559.pdf: 824590 bytes, checksum: 16e7ca9eec26fb7572a486af1539a0e4 (MD5)\r\nlicense.html: 4919 bytes, checksum: 331b32e792fc9d5c5cd2f60040083620 (MD5)\r\n Previous issue date: 2003", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "1 verkkoaineisto.", "language": null, "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "asiakkuudenhallinta", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "asiakkuudenhallintaj\u00e4rjestelm\u00e4", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "pilvipalvelut", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "hinnoittelu", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "Asiakkuudenhallintaj\u00e4rjestelmien ja niiden pilviratkaisujen hinnoittelun vertailu", "language": null, "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-201311112559", "language": null, "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Master\u2019s thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Pro gradu -tutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Information Technology", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Informaatioteknologian tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Tietojenk\u00e4sittelytieteiden laitos", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Department of Computer Science and Information Systems", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Information Systems Science", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Tietoj\u00e4rjestelm\u00e4tiede", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.date.updated", "value": "2013-11-11T12:34:51Z", "language": "", "element": "date", "qualifier": "updated", "schema": "dc"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_bdcc", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "openAccess", "language": "fi", "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "masterThesis", "language": null, 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