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[{"key": "dc.contributor.author", "value": "Joki, Riikka", "language": null, "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2013-09-17T13:29:59Z", "language": "", "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2013-09-17T13:29:59Z", "language": "", "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2013", "language": null, "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.other", "value": "oai:jykdok.linneanet.fi:1280051", "language": null, "element": "identifier", "qualifier": "other", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/42179", "language": "", "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "TIIVISTELM\u00c4\r\nToimijuus kuntoutuslaitoksen ty\u00f6hyvinvointiasiakkailla Riikka Joki Fysioterapian pro gradu -tutkielma Jyv\u00e4skyl\u00e4n yliopisto , Liikuntatieteellinen tiedekunta, Terveystieteiden laitos Kev\u00e4t 2013 70 sivua, 3 liitett\u00e4\r\nTy\u00f6el\u00e4m\u00e4 on muuttunut suorituskeskeiseksi, nopeasti muuttuvaksi ja lyhytj\u00e4nteiseksi projektity\u00f6ksi. Ihmissuhdeammateissa toimivilta vaaditaan stressinsietoa ja monipuolista sosiaalista ja psykologista osaamista. Ty\u00f6ntekij\u00f6iden ty\u00f6kykyvyn ja ty\u00f6hyvinvoinnin s\u00e4ilymiseen, jaksamiseen ja selviytymiseen on alettu kiinnitt\u00e4\u00e4 entist\u00e4 enemm\u00e4n huomiota ja ongelmiin pyrit\u00e4\u00e4n puuttumaan jo ennalta henkil\u00f6n ollessa viel\u00e4 ty\u00f6kykyinen. My\u00f6s psyykkisiin ja psykososiaalisiin terveysriskeihin kiinnitet\u00e4\u00e4n huomiota. Kuntoutuskeskusten tarjoamat, ty\u00f6ntekij\u00f6ille ja ty\u00f6nantajille tarkoitetut Kansanel\u00e4kelaitoksen harkinnanvaraisesti kustantamat ty\u00f6hyvinvoinnin kurssit (Aslak, TYK, Virveli) on suunnattu edell\u00e4 kuvattujen ongelmien ehk\u00e4isemiseen ja hoitamiseen. Suomessa ja maailmalla on tutkittu n\u00e4iden kurssien vaikuttavuutta ty\u00f6kykyyn ja \u2013 hyvinvointiin, mutta asiakastyytyv\u00e4isyytt\u00e4 mainittuja kursseja tarjoavissa laitoksissa ei ole tutkittu. Ty\u00f6hyvinvointiasiakkaiden asiakasprofiilista ei my\u00f6sk\u00e4\u00e4n ole selvityksi\u00e4.\r\nT\u00e4ss\u00e4 pro gradu \u2013tutkielmassa selvit\u00e4n asiakastyytyv\u00e4isyyden perusteella uudistuvien kuntoutuslaitosten toimijuutta ty\u00f6hyvinvointiasiakkailla. Jyv\u00e4skyl\u00e4n yliopisto toteutti \u201dPeurunka liikunta- ja terveysmatkailukohteena 2010-luvulla\u201d nimisen tutkimushankkeen yhteisty\u00f6ss\u00e4 Kuntoutumis- ja liikuntas\u00e4\u00e4ti\u00f6 Peurungan kanssa 28.2.1011-30.3.2012 v\u00e4lisen\u00e4 aikana. Tutkimuksessa tiedonhankintana k\u00e4ytettiin kysely- ja teemahaastattelua. Kyselyyn vastasi 755 Peurungan asiakasta. Asiakkaat jaettiin Peurunkaan tulosyyn perusteella kolmeen p\u00e4\u00e4ryhm\u00e4\u00e4n: kuntoutusasiakkaat, liikunta- ja vapaa-ajan matkailijat sek\u00e4 ty\u00f6hyvinvointiasiakkaat. Ty\u00f6hyvinvointiasiakkaita vastaajista oli 140, joista kuudelle asiakkaalle toteutettiin teemahaastattelu ryhm\u00e4ss\u00e4.\r\nPeurungassa ty\u00f6hyvinvointiasiakkaan profiili on yleisimmin parisuhteessa el\u00e4v\u00e4, keski-i\u00e4lt\u00e4\u00e4n 45.9-vuotias, korkeasti koulutettu ja hyvin toimeentuleva nainen, joka on ammatiltaan ty\u00f6terveyshoitaja, l\u00e4\u00e4k\u00e4ri tai fysioterapeutti. Ty\u00f6hyvinvointiasiakkaiden keski-ik\u00e4 oli muihin asiakasryhmiin verrattuna alhaisin (46,6). Asiakkaat tulivat Peurunkaan kuntoutus - ja liikuntapalvelujen sek\u00e4 puhtaan luonnon takia. Peurungan ty\u00f6hyvinvointiasiakkaiden toimijuus on aktiivista ja he antoivat Peurungalle kouluarvosanan 8.01 (Ka 7.98). L\u00e4hes kaikki ty\u00f6hyvinvointiasiakkaat arvosti palveluista eniten ravintolapalveluja. Kymmenest\u00e4 vastaajasta kahdeksan oli tyytyv\u00e4isi\u00e4 liikunta- ja urheilupalveluihin ja puolet vastaajista kuntoutuspalveluihin. V\u00e4hiten tyytyv\u00e4isi\u00e4 oltiin terveys- ja hemmottelu- ja kylpyl\u00e4palveluihin. Kuntoutushenkil\u00f6kunnan toimintaan ja ammattitaitoon oltiin erityisen tyytyv\u00e4isi\u00e4. Juuri asiakastyytyv\u00e4isyyden taso viittaa ty\u00f6hyvinvointiasiakkaiden toimijuuden kokemukseen.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.abstract", "value": "ABSTRACT\r\nAgency of customers of occupational well-being in rehabilitation institution Riikka Joki Master Thesis in Physical Therapy University of Jyv\u00e4skyl\u00e4, Faculty of Sport and Health Sciences, Department of Health Sciences Spring 2013 70 pages, 3 attachments\r\nWorking has changed to kaleidoscopic and disposition project work which demands good capacity. Those who work with people require good stress tolerance and diverse social and psychological skills. There has been paid more attention to workers capacity of work and occupational well-being. Occupational health care try to resolve the problems as soon as possible when worker is still able to work. It is also important to take care of psychiatric and psychosocial problems. Social Insurance Institution pays for optional work well-being courses (Aslak, Tyk and VIRVELI) which are meant to workers and employers. Those courses are carried out in rehabilitation institutions and they are designed to rehabilitate those above mentioned problems. These courses influence for ability to work and work well-being have been studied lot of in Finland. There is not studies about customer satisfaction, customer profile and agency in rehabilitation service.\r\nThe aim of my Master`s Thesis was to describe the customer profile of work well-being customers in the Spa Hotel and Rehabilitation Centre of Peurunka. The other main object of this research project was to find out the agency of work well-being customers based on customer satisfaction. The study was executed as a mixed method with questionnaire and interviews in Spa Hotel and Rehabilitation Centre of Peurunka 1.11.2011-31.3.2012. Total of 755 answers were received by using a temporal sampling of the customers of Peurunka yearly. Based on the results customers were divided into three basic groups according to their main reasons for travel in Peurunka: rehabilitation customers, sport and leisure travellers and work well-being customers. Work well-being customer group was the smallest (N=140) and six of them answered to theme interview.\r\nThe agency of the work well-being customer was clear. Customer is generally 49.6 years old woman who lives in relationship. She is highly educated and well living. She works as occupational health nurse, doctor or physiotherapist. The average age of work well-being customers were lowest (46.6) compared to other groups. Customers tempted to Peurunka high class rehabilitation, sport services and pure nature.\r\nAlmost all work well-being customers were most pleased with restaurant services. Eight of ten were pleased with sport services and half of respondents were pleased with rehabilitation services. Dissatisfaction was most with health services and spa. Customers were very pleased with the rehabilitation staff and their expertise. The level of satisfaction correlates experience of agency with work well-being customers.\r\nWork well-being customers gave general estimate to Peurunka 8.01 (mean 7.98) with a scale of 0-10. Many of them criticized the unfinished renovation of Spa, noise, quality of food, lack of parking space, a rambling building, felt of rush and uncleanliness. 96 % of customers would recommend Peurunka to other people and would visit again.", "language": "en", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted using Plone Publishing form by Riikka Joki (rimajoki) on 2013-09-17 13:29:58.474341. Form: Pro gradu -lomake (1 tekij\u00e4) (https://kirjasto.jyu.fi/julkaisut/julkaisulomakkeet/pro-gradu-lomake-1-tekijae). JyX data:", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by jyx lomake-julkaisija (jyx-julkaisija@noreply.fi) on 2013-09-17T13:29:59Z\r\nNo. of bitstreams: 2\r\nURN:NBN:fi:jyu-201309172313.pdf: 800792 bytes, checksum: 950e7ef51cace245a3454f85fab0ccdc (MD5)\r\nlicense.html: 107 bytes, checksum: a7d86e598caa500b1b433bbb9dc8ef1c (MD5)", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2013-09-17T13:29:59Z (GMT). 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