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[{"key": "dc.contributor.author", "value": "Soikkeli, Juha", "language": null, "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2013-07-11T06:24:16Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2013-07-11T06:24:16Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2013", "language": null, "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.other", "value": "oai:jykdok.linneanet.fi:1272379", "language": null, "element": "identifier", "qualifier": "other", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/41886", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Kotihoidon toimivuuden takaamiseksi sen niukat resurssit tulee saada valjastettua\ntehokkaasti k\u00e4ytt\u00f6\u00f6n. Yksi t\u00e4t\u00e4 edist\u00e4v\u00e4 ratkaisu on kotihoidossa v\u00e4hitellen yleistyv\u00e4t toiminnanohjausj\u00e4rjestelm\u00e4t (ERP), joita voidaan k\u00e4ytt\u00e4\u00e4 erityisesti\nasiakask\u00e4yntien suunnittelussa. Sosiaali- ja terveydenhuollossa toiminnanohjausj\u00e4rjestelmien k\u00e4ytt\u00f6 ei ole ollut ongelmatonta ja kotihoidon tarjotessa viel\u00e4 tutkimattoman sovellusalueen, toiminnanohjausj\u00e4rjestelm\u00e4n onnistumista kotihoidon\ntoteutuksen tukemisessa on mielek\u00e4st\u00e4 seurata.\n\nTieto- ja toiminnanohjausj\u00e4rjestelmi\u00e4 koskeva tutkimus on tavallisesti keskittynyt\nmuihin aihealueisiin kuin j\u00e4rjestelm\u00e4n suorituskyvyn ja vaikuttavuuden\narviointiin. Tutkimuskirjallisuudessa on kuitenkin esitetty joitakin malleja\ntoiminnanohjausj\u00e4rjestelm\u00e4n onnistumisen seurantaan. T\u00e4ss\u00e4 tutkimuksessa\nhy\u00f6dynnett\u00e4v\u00e4 Balanced Scorecard -viitekehys on varsin k\u00e4ytetty menetelm\u00e4\norganisaatioiden strategisessa johtamisessa, mutta sit\u00e4 on sovellettu my\u00f6s informaatioteknologian tuottaman arvon m\u00e4\u00e4ritt\u00e4miseen.\n\nTutkimus suoritettiin konstruktiivisena tutkimuksena. Kirjallisuuskatsauksen ohella tietoa ker\u00e4ttiin tutustumalla kotihoidon palveluita Saarij\u00e4rvell\u00e4 ja sen l\u00e4hikunnissa tarjoavaan tutkimuksen kohdeorganisaatioon, Perusturvaliikelaitos Saarikkaan, dokumenttianalyysin, havainnoinnin ja kolmella eri henkil\u00f6st\u00f6tasolla suoritettujen teemahaastatteluiden avulla.\n\nTutkimuksen tuloksena rakennettiin kotihoidon spesifinen Balanced Scorecard-konstruktio, jonka avulla toiminnanohjausj\u00e4rjestelm\u00e4 saatiin kiinte\u00e4sti sidottua yhteen kotihoidon tavoitteiden kanssa. Konstruktion kehitt\u00e4misess\u00e4 painotettiin erityisesti asiakask\u00e4yntien suunnittelun onnistumista ja mittariston tavoitteiden v\u00e4lisi\u00e4 syy-seuraussuhteita. Toisena konstruktiona tutkimuksessa tuotettiin nyky- ja tavoitetilan prosessikuvaukset kotihoidon palveluketjun kriittisi\u00e4 vaiheita edustavista kotihoidon toiminnanohjauksesta ja ty\u00f6ntekij\u00e4n p\u00e4ivitt\u00e4isest\u00e4 ty\u00f6nkulusta. Nykytilan kuvatessa toimintaa ennen toiminnanohjausj\u00e4rjestelm\u00e4\u00e4 ja tavoitetilan j\u00e4rjestelm\u00e4n ollessa t\u00e4ysipainoisessa k\u00e4yt\u00f6ss\u00e4, helpottivat kulkukaaviot m\u00e4\u00e4ritt\u00e4m\u00e4\u00e4n Balanced Scorecardin tavoitteita. Prosessikuvauksia k\u00e4ytettiin my\u00f6s tapahtumapohjaisessa simuloinnissa, jolla annettiin tukea Balanced Scorecardin t\u00e4rkeille syy-seuraussuhteille.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.abstract", "value": "The prerequisite for ensuring the functionality of home care is the effective utilization of the available resources. One emerging solution is enterprise resource\nplanning (ERP) system which can especially be used to organize home care visits.\nHowever, the use of ERP systems in social and healthcare has not been trouble-free and it is reasonable to follow how ERP can support the home care implementation as home care offers yet an unexplored domain.\n\nResearch regarding information and ERP systems is not typically focused on system performance and effectiveness. In the research literature some models have been suggested to assess the practical benefits of ERP systems. The framework used in this research, Balanced Scorecard, is a common approach in strategic management but it has also been applied to assess the value produced by IT.\n\nThe research was conducted as constructive research. Along with the review of literature, information was gathered through document analysis, observation and theme interviews at three different personnel levels in Perusturvaliikelaitos Saarikka, which provides home care services in Saarij\u00e4rvi and in its nearby municipalities.\n\nAs the result of the study, a specific Balanced Scorecard construct for home care was designed and with it ERP could be tied closely with the goals of home care. The success of planning the home care visits and the cause-effect relationships of the objectives in the scorecard were particularly emphasized. The study also produced the current and the \u201cwhat if\u201d process models representing the critical phases of the service chain of home care: resource planning and employee\u2019s daily work flow. While the current state model described the activities before the implementation and the \u201cwhat if\u201d model reflected the activities when the ERP was fully implemented, the flow charts helped to define the objectives for the Balanced Scorecard measurement system. Process models were also used as the basis of the discrete event simulation which gave support to the important cause-effect relationships in the Balanced Scorecard.", "language": "en", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted using Plone Publishing form by Juha Soikkeli (jutasoik) on 2013-07-11 06:24:16.027771. Form: Pro gradu -lomake (1 tekij\u00e4) (https://kirjasto.jyu.fi/julkaisut/julkaisulomakkeet/pro-gradu-lomake-1-tekijae). JyX data:", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by jyx lomake-julkaisija (jyx-julkaisija@noreply.fi) on 2013-07-11T06:24:16Z\nNo. of bitstreams: 2\nURN:NBN:fi:jyu-201307112083.pdf: 1472149 bytes, checksum: a7d7752b3057835533a0111c268ba6da (MD5)\nlicense.html: 107 bytes, checksum: a7d86e598caa500b1b433bbb9dc8ef1c (MD5)", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2013-07-11T06:24:16Z (GMT). No. of bitstreams: 2\nURN:NBN:fi:jyu-201307112083.pdf: 1472149 bytes, checksum: a7d7752b3057835533a0111c268ba6da (MD5)\nlicense.html: 107 bytes, checksum: a7d86e598caa500b1b433bbb9dc8ef1c (MD5)\n Previous issue date: 2013", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "1 verkkoaineisto.", "language": null, "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "toiminnanohjaus", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": 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It can be read at the workstation at Jyv\u00e4skyl\u00e4 University Library reserved for the use of archival materials: https://kirjasto.jyu.fi/en/workspaces/facilities.", "language": "en", "element": "rights", "qualifier": "accessrights", "schema": "dc"}, {"key": "dc.rights.accessrights", "value": "Aineistoon p\u00e4\u00e4sy\u00e4 on rajoitettu tekij\u00e4noikeussyist\u00e4. Aineisto on luettavissa Jyv\u00e4skyl\u00e4n yliopiston kirjaston arkistoty\u00f6asemalta. Ks. https://kirjasto.jyu.fi/fi/tyoskentelytilat/laitteet-ja-tilat.", "language": "fi", "element": "rights", "qualifier": "accessrights", "schema": "dc"}, {"key": "dc.type.okm", "value": "G2", "language": null, "element": "type", "qualifier": "okm", "schema": "dc"}]
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