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[{"key": "dc.contributor.author", "value": "Isoaho, Seija", "language": null, "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2013-05-06T07:33:10Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2013-05-06T07:33:10Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2013", "language": null, "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.other", "value": "oai:jykdok.linneanet.fi:1260559", "language": null, "element": "identifier", "qualifier": "other", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/41311", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Tutkimuksen teht\u00e4v\u00e4n\u00e4 on tarkastella mitk\u00e4 tekij\u00e4t vaikuttavat siihen, ett\u00e4 Tampereen aikuissosiaality\u00f6n asiakkaat j\u00e4tt\u00e4v\u00e4t k\u00e4ytt\u00e4m\u00e4tt\u00e4 sosiaality\u00f6ntekij\u00e4lle varattuja aikoja. Ilmi\u00f6\u00f6n vaikuttavia tekij\u00f6it\u00e4 tarkastellessa otetaan huomioon Suomen sosiaalipalveluj\u00e4rjestelm\u00e4, Tampereen sosiaalipalvelut, aikuissosiaality\u00f6, sosiaality\u00f6ntekij\u00e4 sek\u00e4 asiakas ja pohditaan miten kyseiset tahot vaikuttavat siihen, etteiv\u00e4t asiakkaat asioi heille varatuilla ajoilla. Tutkimuksessa tarkastellaan k\u00e4ytt\u00e4m\u00e4tt\u00f6mi\u00e4 ajanvarauksia aikav\u00e4lill\u00e4 1.9.\u201331.10.2011.\n\nTutkimus sis\u00e4lt\u00e4\u00e4 kvantitatiivisen ja kvalitatiivisen osuuden. Kvantitatiivisena aineistona k\u00e4ytet\u00e4\u00e4n asiakastiedoista ker\u00e4tty\u00e4 tietoa tutkittavista asiakkaista ja asiakastiedoista ker\u00e4ttyj\u00e4 tekij\u00f6it\u00e4 tarkastellaan ristiintaulukointia apuna k\u00e4ytt\u00e4en. N\u00e4in pyrit\u00e4\u00e4n selvitt\u00e4m\u00e4\u00e4n millainen asiakasryhm\u00e4 on kyseess\u00e4 ja voiko heit\u00e4 profiloida. Kvalitatiivinen aineisto koostuu 59 puhelinhaastattelusta, jotka on tehty osalle kyseisist\u00e4 asiakkaista. Asiakkailta kysyttiin mink\u00e4 vuoksi he eiv\u00e4t tulleet ajalle sek\u00e4 heid\u00e4n mielipiteit\u00e4\u00e4n Tampereen sosiaalipalveluista. Mielipiteiden kautta pyrit\u00e4\u00e4n kartoittamaan tekij\u00f6it\u00e4, jotka vaikuttavat sosiaalitoimessa asiointiin ja vastaamaan varsinaiseen tutkimusongelmaan. \n\nTutkimustulosten perusteella havaitaan, ett\u00e4 sosiaality\u00f6ntekij\u00e4n ajanvarauksen k\u00e4ytt\u00e4m\u00e4tt\u00e4 j\u00e4tt\u00e4neen asiakasryhm\u00e4n profilointi on vaikeaa, koska ongelmat ovat moninaisia ja samoja ongelmia esiintyy my\u00f6s heid\u00e4n keskuudessaan, ketk\u00e4 asioivat varatulla ajalla. Tulosten perusteella voidaan kuitenkin n\u00e4hd\u00e4 millainen aikuissosiaality\u00f6n asiakasryhm\u00e4 on. Puhelinhaastatteluiden perusteella havaitaan, ett\u00e4 ajanvaraukset k\u00e4ytt\u00e4m\u00e4tt\u00e4 j\u00e4tt\u00e4miseen vaikuttavat ajanvarauksen unohtaminen, \u201dpommiin nukkuminen\u201d, sairaus, sosiaality\u00f6ntekij\u00e4, negatiivinen suhtautuminen sosiaalitoimeen, hankaluudet asioinnissa, se ett\u00e4 ajanvarausta ei koettu tarpeelliseksi tai ajanvaraus oli tarpeeton ja toinen samanaikainen meno. \n\nTulosten perusteella voidaan havaita, ett\u00e4 ajanvarauksen k\u00e4ytt\u00e4m\u00e4tt\u00e4 j\u00e4tt\u00e4miseen ei ole yksiselitteist\u00e4 syyt\u00e4. Ajanvarausten k\u00e4ytt\u00e4m\u00e4tt\u00e4 j\u00e4tt\u00e4minen johtuu niin j\u00e4rjestelm\u00e4st\u00e4 kuin yksil\u00f6st\u00e4kin. Esille tuli se, kuinka asiakkaat tarvitsevat monimuotoisia ja r\u00e4\u00e4t\u00e4l\u00f6ityj\u00e4 sosiaalipalveluja. Yhden toimintamallin, t\u00e4ss\u00e4 tapauksessa toimistotapaamisten, k\u00e4ytt\u00f6 j\u00e4tt\u00e4\u00e4 sellaisia asiakkaita helposti sosiaalipalveluiden ulkopuolelle, jotka eiv\u00e4t koe t\u00e4t\u00e4 toimintatapaa omakseen. Tutkimuksessa nousee esiin my\u00f6s hyv\u00e4n ja luottamuksellisen asiakassuhteen t\u00e4rkeys sek\u00e4 aikuissosiaality\u00f6n asiakasryhm\u00e4n erityisyyden huomioiminen.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted using Plone Publishing form by Seija Isoaho (sekaisoa) on 2013-05-06 07:33:09.180394. Form: Pro gradu -lomake (1 tekij\u00e4) (https://kirjasto.jyu.fi/julkaisut/julkaisulomakkeet/pro-gradu-lomake-1-tekijae). JyX data:", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by jyx lomake-julkaisija (jyx-julkaisija@noreply.fi) on 2013-05-06T07:33:10Z\nNo. of bitstreams: 2\nURN:NBN:fi:jyu-201305061562.pdf: 1942059 bytes, checksum: c1c292ff917c8e5b2dc47215c8ced67c (MD5)\nlicense.html: 107 bytes, checksum: a7d86e598caa500b1b433bbb9dc8ef1c (MD5)", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2013-05-06T07:33:10Z (GMT). No. of bitstreams: 2\nURN:NBN:fi:jyu-201305061562.pdf: 1942059 bytes, checksum: c1c292ff917c8e5b2dc47215c8ced67c (MD5)\nlicense.html: 107 bytes, checksum: a7d86e598caa500b1b433bbb9dc8ef1c (MD5)\n Previous issue date: 2013", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "176 sivua", "language": null, "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "Aikuissosiaality\u00f6", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "sosiaalipalvelut", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "ajanvaraus", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "asiakassuhde ja kategorisointi", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "K\u00e4ytt\u00e4m\u00e4tt\u00f6m\u00e4t ajanvaraukset Tampereen aikuissosiaality\u00f6ss\u00e4", "language": null, "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-201305061562", "language": null, "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Pro gradu -tutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Master\u2019s thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Yhteiskuntatieteellinen tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Social Sciences", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Yhteiskuntatieteiden ja filosofian laitos", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Department of Social Sciences and Philosophy", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": 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