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[{"key": "dc.contributor.author", "value": "Savela, Saila", "language": null, "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2012-10-31T07:26:56Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2012-10-31T07:26:56Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2011", "language": null, "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.other", "value": "oai:jykdok.linneanet.fi:1233785", "language": null, "element": "identifier", "qualifier": "other", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/40133", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Call center-ty\u00f6n tutkimus on keskittynyt negatiivisten ja taylorististen ilmi\u00f6iden, kuten ty\u00f6n hallinnan puutteen ja ty\u00f6n toistoluonteisuuden kuvauksiin. Aiemmista call center tutkimuksista nousee esiin my\u00f6s toimialalle tyypillinen joustavan ty\u00f6voiman, kuten m\u00e4\u00e4r\u00e4aikaisen ja vuokraty\u00f6voiman runsas k\u00e4ytt\u00f6. T\u00e4ss\u00e4 tutkimuksessa tarkastellaan paineista call center-ty\u00f6t\u00e4 ty\u00f6n imun k\u00e4sitteen avulla. Ty\u00f6n imu on pitempikestoinen ty\u00f6hyvinvointia kuvaava tila, jossa ty\u00f6ntekij\u00e4 kokee itsens\u00e4 energiseksi ja ty\u00f6lleen omistautuneeksi. Tutkimus antaa kasvot call center-ty\u00f6ntekij\u00e4lle.\nTutkimuksessa sovelletaan Karasekin (1990) ty\u00f6n vaatimusten ja ty\u00f6n voimavarojen mallia (Job Demand-Control Model, JDC). Aluksi vertaillaan, miten m\u00e4\u00e4r\u00e4aikaiset ja pysyv\u00e4t ty\u00f6ntekij\u00e4t eroavat toisistaan ty\u00f6n vaatimusten (ty\u00f6n paine, ty\u00f6n ep\u00e4varmuus) ja ty\u00f6n voimavarojen (ty\u00f6n hallinta, sosiaalinen tuki) suhteen. Lis\u00e4ksi selvitet\u00e4\u00e4n, miten ty\u00f6n ulkopuoliset taustatekij\u00e4t vaikuttavat ty\u00f6n piirteisiin. Lopuksi tarkastellaan, mik\u00e4 selitt\u00e4\u00e4 ty\u00f6n imua. Aineistona k\u00e4ytet\u00e4\u00e4n suomalaista call center-aineistoa (Laatu-aineisto, N=422).\nTulosten osalta yll\u00e4tt\u00e4v\u00e4\u00e4 oli, ett\u00e4 pysyv\u00e4t ty\u00f6ntekij\u00e4t kokivat enemm\u00e4n ty\u00f6n painetta kuin m\u00e4\u00e4r\u00e4aikaisessa ty\u00f6suhteessa olevat. M\u00e4\u00e4r\u00e4aikaiset ty\u00f6ntekij\u00e4t taas kokivat ty\u00f6n hallintaa v\u00e4hemm\u00e4n kuin pysyv\u00e4t ty\u00f6ntekij\u00e4t. Ty\u00f6n ulkopuolisista taustatekij\u00f6ist\u00e4 i\u00e4ll\u00e4 on merkityst\u00e4 ty\u00f6n piirteisiin ja ik\u00e4 ty\u00f6n imun selitt\u00e4j\u00e4n\u00e4 on my\u00f6s merkitt\u00e4v\u00e4. Lis\u00e4ksi tulokset osoittivat, ett\u00e4 kaikki Karasekin mallin perusmuuttujat selittiv\u00e4t ty\u00f6n imua eritt\u00e4in voimakkaasti. Sen sijaan ty\u00f6suhteen tyypill\u00e4 ei voida selitt\u00e4\u00e4 ty\u00f6n imua.\nJohtop\u00e4\u00e4t\u00f6ksin\u00e4 voidaan todeta, ett\u00e4 ty\u00f6suhteen tyypill\u00e4 on vaikutusta ty\u00f6 piirteiden kokemiseen. Ty\u00f6n imun kokemukset tayloristisessa call center-ty\u00f6ss\u00e4 ovat mahdollisia, kunhan ty\u00f6ntekij\u00f6ill\u00e4 on riitt\u00e4v\u00e4sti p\u00e4\u00e4t\u00f6svaltaa ja sopivalle tasolle asetetut ty\u00f6n vaatimukset. Lis\u00e4ksi henkil\u00f6st\u00f6politiikassa olisi t\u00e4rke\u00e4 huomioida ty\u00f6suhteen tyyppi ja ty\u00f6ntekij\u00f6iden ik\u00e4, jotta ty\u00f6ntekij\u00e4t kokisivat olonsa tasa-arvoiseksi ty\u00f6yhteis\u00f6ss\u00e4.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted using Plone Publishing form by Hilla M\u00e4kel\u00e4 (himiirma) on 2012-10-31 07:26:56.573145. Form: Admin-lomake Pro gradu -t\u00f6ille (https://kirjasto.jyu.fi/julkaisut/julkaisulomakkeet/admin-lomake-pro-gradu-toille). JyX data:", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by jyx lomake-julkaisija (jyx-julkaisija@noreply.fi) on 2012-10-31T07:26:56Z\nNo. of bitstreams: 2\nURN:NBN:fi:jyu-201210312825.pdf: 323666 bytes, checksum: bbb6eed0aa4be3b5ff044211bf514d7e (MD5)\nlicense.html: 107 bytes, checksum: a7d86e598caa500b1b433bbb9dc8ef1c (MD5)", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2012-10-31T07:26:56Z (GMT). No. of bitstreams: 2\nURN:NBN:fi:jyu-201210312825.pdf: 323666 bytes, checksum: bbb6eed0aa4be3b5ff044211bf514d7e (MD5)\nlicense.html: 107 bytes, checksum: a7d86e598caa500b1b433bbb9dc8ef1c (MD5)\n Previous issue date: 2011", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "84 sivua", "language": null, "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "ty\u00f6hyvinvointi", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "taylorismi", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "joustava ty\u00f6", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "ty\u00f6n imu", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "ty\u00f6n vaatimukset", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "ty\u00f6n voimavarat", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "Taylorismia vai ty\u00f6n imua? : tutkimus call center-ty\u00f6l\u00e4isen ty\u00f6hyvinvoinnista Laatu-aineiston valossa", "language": null, "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.title.alternative", "value": "Tutkimus call center-ty\u00f6l\u00e4isen ty\u00f6hyvinvoinnista Laatu-aineiston valossa", "language": null, "element": "title", "qualifier": "alternative", "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-201210312825", "language": null, "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.dcmitype", "value": "Text", "language": "en", "element": "type", "qualifier": "dcmitype", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Pro gradu -tutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Master\u2019s thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Yhteiskuntatieteellinen tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Social Sciences", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Yhteiskuntatieteiden ja filosofian laitos", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Department of Social Sciences and Philosophy", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Yhteiskuntapolitiikka", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Social Policy", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.date.updated", "value": "2012-10-31T07:26:57Z", "language": null, "element": "date", "qualifier": "updated", "schema": "dc"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_bdcc", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "restrictedAccess", "language": "fi", "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "masterThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.subject.oppiainekoodi", "value": "209", "language": null, "element": "subject", "qualifier": "oppiainekoodi", "schema": "dc"}, {"key": "dc.subject.yso", "value": "ty\u00f6hyvinvointi", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "yhteyskeskukset", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "ty\u00f6ntekij\u00e4t", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "taylorismi", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "ty\u00f6", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "joustavuus", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "ty\u00f6n imu", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "ty\u00f6n kuormittavuus", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "resurssit", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.format.content", "value": "fulltext", "language": null, "element": "format", "qualifier": "content", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}, {"key": "dc.rights.accessrights", "value": "Aineistoon p\u00e4\u00e4sy\u00e4 on rajoitettu tekij\u00e4noikeussyist\u00e4. Aineisto on luettavissa Jyv\u00e4skyl\u00e4n yliopiston kirjaston arkistoty\u00f6asemalta. Ks. https://kirjasto.jyu.fi/fi/tyoskentelytilat/laitteet-ja-tilat.", "language": "fi", "element": "rights", "qualifier": "accessrights", "schema": "dc"}, {"key": "dc.rights.accessrights", "value": "This material has a restricted access due to copyright reasons. It can be read at the workstation at Jyv\u00e4skyl\u00e4 University Library reserved for the use of archival materials: https://kirjasto.jyu.fi/en/workspaces/facilities.", "language": "en", "element": "rights", "qualifier": "accessrights", "schema": "dc"}, {"key": "dc.type.okm", "value": "G2", "language": null, "element": "type", "qualifier": "okm", "schema": "dc"}]
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