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customer service
customer satisfaction
intercultural communication
services
interculturalism
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http://www.yso.fi/onto/yso/p1379
http://www.yso.fi/onto/yso/p7217
http://www.yso.fi/onto/yso/p16518
http://www.yso.fi/onto/yso/p838
http://www.yso.fi/onto/yso/p10645
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Penttilä, Jaana
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Humanistinen tiedekunta
Faculty of Humanities
Kielten laitos
Department of Languages
University of Jyväskylä
Jyväskylän yliopisto
Englannin kieli
English
301
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Penttilä, Jaana
Humanistinen tiedekunta
Faculty of Humanities
Kielten laitos
Department of Languages
University of Jyväskylä
Jyväskylän yliopisto
Englannin kieli
English
301
Penttilä, Jaana
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Penttilä, Jaana
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Penttilä, Jaana
Intercultural customer service encounters : a behavioral study of satisfactory and unsatisfactory service outcomes
customer satisfaction
ICSE conceptual framework
interaction comfort
intercultural communication
intercultural competence
intercultural customer service
inter-role congruence
perceived cultural distance
Kvalitatiivinen tutkimus
asiakastyytyväisyys
asiakaspalvelu
kulttuurienvälinen viestintä
kulttuurienvälinen vuorovaikutus
vuorovaikutus
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Intercultural customer service encounters : a behavioral study of satisfactory and unsatisfactory service outcomes
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| title_full |
Intercultural customer service encounters : a behavioral study of satisfactory and unsatisfactory service outcomes
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| title_fullStr |
Intercultural customer service encounters : a behavioral study of satisfactory and unsatisfactory service outcomes
Intercultural customer service encounters : a behavioral study of satisfactory and unsatisfactory service outcomes
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| title_full_unstemmed |
Intercultural customer service encounters : a behavioral study of satisfactory and unsatisfactory service outcomes
Intercultural customer service encounters : a behavioral study of satisfactory and unsatisfactory service outcomes
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| title_short |
Intercultural customer service encounters
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| title_sort |
intercultural customer service encounters a behavioral study of satisfactory and unsatisfactory service outcomes
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| title_sub |
a behavioral study of satisfactory and unsatisfactory service outcomes
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| title_txtP |
Intercultural customer service encounters : a behavioral study of satisfactory and unsatisfactory service outcomes
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| topic |
customer satisfaction
ICSE conceptual framework
interaction comfort
intercultural communication
intercultural competence
intercultural customer service
inter-role congruence
perceived cultural distance
Kvalitatiivinen tutkimus
asiakastyytyväisyys
asiakaspalvelu
kulttuurienvälinen viestintä
kulttuurienvälinen vuorovaikutus
vuorovaikutus
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ICSE conceptual framework
Kvalitatiivinen tutkimus
asiakaspalvelu
asiakastyytyväisyys
customer satisfaction
inter-role congruence
interaction comfort
intercultural communication
intercultural competence
intercultural customer service
kulttuurienvälinen viestintä
kulttuurienvälinen vuorovaikutus
perceived cultural distance
vuorovaikutus
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https://jyx.jyu.fi/handle/123456789/39927
http://www.urn.fi/URN:NBN:fi:jyu-201210082627
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