APA (7th ed.) Citation

Penttilä, J., tiedekunta, H., Humanities, F. o., laitos, K., Languages, D. o., Jyväskylä, U. o., & yliopisto, J. (2012). Intercultural customer service encounters: A behavioral study of satisfactory and unsatisfactory service outcomes.

Chicago Style (17th ed.) Citation

Penttilä, Jaana, Humanistinen tiedekunta, Faculty of Humanities, Kielten laitos, Department of Languages, University of Jyväskylä, and Jyväskylän yliopisto. Intercultural Customer Service Encounters: A Behavioral Study of Satisfactory and Unsatisfactory Service Outcomes. 2012.

MLA (9th ed.) Citation

Penttilä, Jaana, et al. Intercultural Customer Service Encounters: A Behavioral Study of Satisfactory and Unsatisfactory Service Outcomes. 2012.