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[{"key": "dc.contributor.author", "value": "Hartikainen, Jussi", "language": null, "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2012-03-06T07:25:51Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2012-03-06T07:25:51Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2012", "language": null, "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.other", "value": "oai:jykdok.linneanet.fi:1195466", "language": null, "element": "identifier", "qualifier": "other", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/37487", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "ICT-ulkoistaminen on nopeasti kasvava ja kehittyv\u00e4 liiketoiminnan alue. ICT-ulkoistamisen tasoja on useita, ja niihin kaikkiin liittyy informaatioturvallisuuteen kytkeytyvi\u00e4 haasteita.\nTutkielmassa k\u00e4sitell\u00e4\u00e4n ICT-ulkoistamisen haasteita informaatioturvallisuuden n\u00e4k\u00f6kulmasta. Tutkimus on teoreettis-k\u00e4sitteellinen kirjallisuuskatsaus johon sis\u00e4ltyy my\u00f6s omia havaintoja ja pohdintoja, joita on verrattu aikaisempaan tutkimustietoon.\nTutkielmassa keskityt\u00e4\u00e4n ITIL-prosessikehyksen mukaiseen ulkoistamisen valmisteluun, k\u00e4ytt\u00f6\u00f6nottoon ja kehitykseen. Erityist\u00e4 huomiota saavat laitekokonaisuudet, henkil\u00f6st\u00f6n k\u00e4ytt\u00f6oikeuksien hallinta, vikatilanteiden ideaalinen korjausprosessi ja sen kehitt\u00e4minen sek\u00e4 tiedotus, joita kaikkia k\u00e4sitell\u00e4\u00e4n erityisesti informaatioturvallisuuden n\u00e4k\u00f6kulmasta.\nTutkielman tuloksista ilmenee, ett\u00e4 ideaalinen ICT-ulkoistusprosessi vaatii testauksen lis\u00e4ksi jatkuvaa, ketter\u00e4\u00e4 kehitysty\u00f6t\u00e4 asiakkaan kanssa, mutta my\u00f6sk\u00e4\u00e4n viestinn\u00e4n hyv\u00e4\u00e4 laatua ei tule v\u00e4heksy\u00e4. ITIL-prosessikehyksest\u00e4 ja sovituista aikarajoista ei saa tinki\u00e4, ja siksi n\u00e4iden aikarajojen on oltava realistisia.\nEnnen kaikkea ulkoistamisen kaikissa osa-alueissa on otettava huomioon asiakasl\u00e4ht\u00f6inen n\u00e4k\u00f6kulma. Ulkoistuksen palveluiden k\u00e4yt\u00f6n s\u00e4\u00e4nt\u00f6jen tulee olla loppuk\u00e4ytt\u00e4j\u00e4lle mahdollisimman yksinkertaisia, eik\u00e4 loppuk\u00e4ytt\u00e4j\u00e4n vastuulle tule j\u00e4tt\u00e4\u00e4 esimerkiksi harkintaa, miss\u00e4 vikatilanteissa tulee ottaa yhteytt\u00e4 tiettyihin asiantuntijoihin. Vikatilanteen analysointi kuuluu aina ulkoistusyrityksen harteille, ITIL-prosessikehyksen mukaan ensisijaisesti palvelupisteeseen eli ensimm\u00e4isen asteen tukeen.", "language": null, "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted using Plone Publishing form by Jussi Hartikainen (jussihar) on 2012-03-06 07:25:50.765950. Form: Pro gradu -lomake (1 tekij\u00e4) (https://kirjasto.jyu.fi/julkaisut/julkaisulomakkeet/pro-gradu-lomake-1-tekijae). JyX data:", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by jyx lomake-julkaisija (jyx-julkaisija@noreply.fi) on 2012-03-06T07:25:51Z\nNo. of bitstreams: 2\nURN:NBN:fi:jyu-201203061336.pdf: 686198 bytes, checksum: befe93c5a65c1954612dcfb16678a33f (MD5)\nlicense.html: 5009 bytes, checksum: b4de66cfcc4d566762489208a0dd105d (MD5)", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2012-03-06T07:25:51Z (GMT). No. of bitstreams: 2\nURN:NBN:fi:jyu-201203061336.pdf: 686198 bytes, checksum: befe93c5a65c1954612dcfb16678a33f (MD5)\nlicense.html: 5009 bytes, checksum: b4de66cfcc4d566762489208a0dd105d (MD5)\n Previous issue date: 2012", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "54 sivua", "language": null, "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "ICT-ulkoistaminen", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "informaatioturvallisuus", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "k\u00e4ytt\u00f6\u00f6notto", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "ICT-ulkoistamisen haasteet informaatioturvallisuuden n\u00e4k\u00f6kulmasta", "language": null, "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-201203061336", "language": null, "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.dcmitype", "value": "Text", "language": "en", "element": "type", "qualifier": "dcmitype", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Pro gradu -tutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Master\u2019s thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Informaatioteknologian tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Information Technology", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Tietojenk\u00e4sittelytieteiden laitos", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Department of Computer Science and Information Systems", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Tietojenk\u00e4sittelytiede", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.date.updated", "value": "2012-03-06T07:25:51Z", "language": null, "element": "date", "qualifier": "updated", "schema": "dc"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_bdcc", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "openAccess", "language": "fi", "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "masterThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.subject.oppiainekoodi", "value": "601", "language": null, "element": "subject", "qualifier": "oppiainekoodi", "schema": "dc"}, {"key": "dc.subject.yso", "value": "tieto- ja viestint\u00e4tekniikka", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "ulkoistaminen", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "k\u00e4ytt\u00f6\u00f6notto", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "turvallisuus", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.format.content", "value": "fulltext", "language": null, "element": "format", "qualifier": "content", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}, {"key": "dc.type.okm", "value": "G2", "language": null, "element": "type", "qualifier": "okm", "schema": "dc"}]
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