"We feel their genuine kindness" : an intercultural approach to Japanese tourist satisfaction with Finnish service encounters

"We feel their genuine kindness" an intercultural approach to Japanese tourist satisfaction with Finnish service encounters

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Bibliographic Details
Main Author:	Räsänen, Elli
Other Authors:	Humanistinen tiedekunta, Faculty of Humanities, Viestintätieteiden laitos, Department of Communication, University of Jyväskylä, Jyväskylän yliopisto
Format:	Master's thesis
Language:	eng
Published:	2011
Subjects:	Intercultural communication service encounter tourists service satisfaction Finland Japan Kulttuurienvälinen viestintä palvelukohtaaminen matkailijat palvelutyytyväisyys Suomi Japani kulttuurienvälinen viestintä Master's Degree Programme in Intercultural Communication Kvalitatiivinen tutkimus 3134 japanilaiset palvelut tyytyväisyys
Online Access:	https://jyx.jyu.fi/handle/123456789/27196

"We feel their genuine kindness" : an intercultural approach to Japanese tourist satisfaction with Finnish service encounters

"We feel their genuine kindness" : an intercultural approach to Japanese tourist satisfaction with Finnish service encounters by Räsänen, Elli

Published 2011

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Master's thesis