APA (7th ed.) Citation

Räsänen, E., tiedekunta, H., Humanities, F. o., laitos, V., Communication, D. o., Jyväskylä, U. o., & yliopisto, J. (2011). "We feel their genuine kindness": An intercultural approach to Japanese tourist satisfaction with Finnish service encounters.

Chicago Style (17th ed.) Citation

Räsänen, Elli, Humanistinen tiedekunta, Faculty of Humanities, Viestintätieteiden laitos, Department of Communication, University of Jyväskylä, and Jyväskylän yliopisto. "We Feel Their Genuine Kindness": An Intercultural Approach to Japanese Tourist Satisfaction with Finnish Service Encounters. 2011.

MLA (9th ed.) Citation

Räsänen, Elli, et al. "We Feel Their Genuine Kindness": An Intercultural Approach to Japanese Tourist Satisfaction with Finnish Service Encounters. 2011.