Alignment of contact center workforce management implementation with research and ITIL version 3

Bibliographic Details
Main Author:	Oikkonen, Soile
Other Authors:	Faculty of Information Technology, Informaatioteknologian tiedekunta, Tietojenkäsittelytieteiden laitos, Department of Computer Science and Information Systems, University of Jyväskylä, Jyväskylän yliopisto, Information Systems Science, Tietojärjestelmätiede, 601
Format:	Master's thesis
Language:	eng
Published:	2010
Subjects:	ITIL workforce management processes architecture strategic planning service desk henkilöstöhallinto prosessit yhteyskeskukset
Online Access:	https://jyx.jyu.fi/handle/123456789/24897

Alignment of contact center workforce management implementation with research and ITIL version 3 by Oikkonen, Soile

Published 2010

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Master's thesis