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contact centres
personnel administration
processes
leadership (activity)
enterprises
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http://www.yso.fi/onto/yso/p23471
http://www.yso.fi/onto/yso/p301
http://www.yso.fi/onto/yso/p2111
http://www.yso.fi/onto/yso/p554
http://www.yso.fi/onto/yso/p3128
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| author |
Oikkonen, Soile
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| author2 |
Faculty of Information Technology
Informaatioteknologian tiedekunta
Tietojenkäsittelytieteiden laitos
Department of Computer Science and Information Systems
University of Jyväskylä
Jyväskylän yliopisto
Information Systems Science
Tietojärjestelmätiede
601
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Oikkonen, Soile
Faculty of Information Technology
Informaatioteknologian tiedekunta
Tietojenkäsittelytieteiden laitos
Department of Computer Science and Information Systems
University of Jyväskylä
Jyväskylän yliopisto
Information Systems Science
Tietojärjestelmätiede
601
Oikkonen, Soile
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Oikkonen, Soile
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Oikkonen, Soile
Alignment of contact center workforce management implementation with research and ITIL version 3
ITIL
workforce management
processes
architecture
strategic planning
service desk
henkilöstöhallinto
prosessit
yhteyskeskukset
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Kognitiotiede
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https://jyu.finna.fi/Cover/Show?source=Solr&id=jyx.123456789_24897&index=0&size=large
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| title |
Alignment of contact center workforce management implementation with research and ITIL version 3
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| title_full |
Alignment of contact center workforce management implementation with research and ITIL version 3
|
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Alignment of contact center workforce management implementation with research and ITIL version 3
Alignment of contact center workforce management implementation with research and ITIL version 3
|
| title_full_unstemmed |
Alignment of contact center workforce management implementation with research and ITIL version 3
Alignment of contact center workforce management implementation with research and ITIL version 3
|
| title_short |
Alignment of contact center workforce management implementation with research and ITIL version 3
|
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alignment of contact center workforce management implementation with research and itil version 3
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Alignment of contact center workforce management implementation with research and ITIL version 3
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ITIL
workforce management
processes
architecture
strategic planning
service desk
henkilöstöhallinto
prosessit
yhteyskeskukset
|
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ITIL
architecture
henkilöstöhallinto
processes
prosessit
service desk
strategic planning
workforce management
yhteyskeskukset
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http://www.urn.fi/URN:NBN:fi:jyu-201008252489
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