APA-viite (7. p.)

Oikkonen, S., Technology, F. o. I., tiedekunta, I., laitos, T., Systems, D. o. C. S. a. I., Jyväskylä, U. o., & yliopisto, J. (2010). Alignment of contact center workforce management implementation with research and ITIL version 3.

Chicago-viite (17. p.)

Oikkonen, Soile, Faculty of Information Technology, Informaatioteknologian tiedekunta, Tietojenkäsittelytieteiden laitos, Department of Computer Science and Information Systems, University of Jyväskylä, ja Jyväskylän yliopisto. Alignment of Contact Center Workforce Management Implementation with Research and ITIL Version 3. 2010.

MLA-viite (9. p.)

Oikkonen, Soile, et al. Alignment of Contact Center Workforce Management Implementation with Research and ITIL Version 3. 2010.