APA (7th ed.) Citation

Oikkonen, S., Technology, F. o. I., tiedekunta, I., laitos, T., Systems, D. o. C. S. a. I., Jyväskylä, U. o., & yliopisto, J. (2010). Alignment of contact center workforce management implementation with research and ITIL version 3.

Chicago Style (17th ed.) Citation

Oikkonen, Soile, Faculty of Information Technology, Informaatioteknologian tiedekunta, Tietojenkäsittelytieteiden laitos, Department of Computer Science and Information Systems, University of Jyväskylä, and Jyväskylän yliopisto. Alignment of Contact Center Workforce Management Implementation with Research and ITIL Version 3. 2010.

MLA (9th ed.) Citation

Oikkonen, Soile, et al. Alignment of Contact Center Workforce Management Implementation with Research and ITIL Version 3. 2010.