| Summary: | The purpose of this thesis was to examine how decisions are defined, made and
communicated in an engineer based working community. These processes in this study
are reviewed from the point of view of organizational communication.
This study gathers information about how organizations define decisions, how they use
information and how it affects the decision making in individual, group and
organizational level.
The target organization for this thesis was a local automation engineering department of
Metso Paper. Decision making and decision communication were studied using mixed
method. The superiors of the organization were interviewed and the employees
answered a questionnaire.
The results show that even decisions have no single definition, decision making and
communication in automation engineering department is highly based on information
and facts. Superiors and employees of organization prefer more face-to-face
communication and email in decision communication. Combined with theoretical
background this thesis show that decision communication is the backbone of the
organization and organizational communication.
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