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[{"key": "dc.contributor.author", "value": "Oja, Veera", "language": null, "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2010-03-04T08:48:24Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2010-03-04T08:48:24Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2010", "language": null, "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.other", "value": "oai:jykdok.linneanet.fi:1124434", "language": null, "element": "identifier", "qualifier": "other", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/23018", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Yrityksiss\u00e4 k\u00e4ytet\u00e4\u00e4n paljon rahaa tietoj\u00e4rjestelmien hankintaan ja yll\u00e4pitoon.\nTietoj\u00e4rjestelmien on tuotettava vastinetta niihin k\u00e4ytettyihin investointeihin.\nTietoj\u00e4rjestelmien hy\u00f6dyllisyytt\u00e4 ja kannattavuutta voidaan tutkia\nmenestystekij\u00f6iden avulla. Tietoj\u00e4rjestelmien menestystekij\u00f6it\u00e4 ovat muun\nmuassa informaation ja palvelun laatu, joihin t\u00e4ss\u00e4 pro gradu-tutkielmassa\nkeskityttiin. Jotta k\u00e4ytt\u00e4j\u00e4 on tyytyv\u00e4inen j\u00e4rjestelm\u00e4\u00e4n, j\u00e4rjestelm\u00e4n on oltava\nlaadukas niin teknisilt\u00e4 ominaisuuksiltaan kuin informaation ja palvelun\nlaadun osalta. T\u00e4ss\u00e4 tutkielmassa tutkittiin informaation ja palvelun laatua\ntietoj\u00e4rjestelm\u00e4n menestystekij\u00f6in\u00e4 pienten ja keskisuurten\nasiantuntijaorganisaatioiden johdon raportoinnissa. Tutkielmassa selvitettiin\npienten ja keskisuurten asiantuntijaorganisaatioiden johdon n\u00e4kemyst\u00e4 siit\u00e4,\nmillaista informaatiota johdon raportoinnin tulisi tarjota ja kuinka t\u00e4m\u00e4\ninformaatio tulisi esitt\u00e4\u00e4. T\u00e4m\u00e4n lis\u00e4ksi selvitettiin mitk\u00e4 informaation ja\npalvelun laadun tekij\u00e4t ovat pienten ja keskisuurten\nasiantuntijaorganisaatioiden t\u00e4m\u00e4n hetkisess\u00e4 johdon raportoinnissa hyv\u00e4ll\u00e4\ntasolla ja mitk\u00e4 tekij\u00e4t eiv\u00e4t. Tutkimusmenetelm\u00e4n\u00e4 k\u00e4ytettiin kvantitatiivista\ntiedonkeruumenetelm\u00e4\u00e4, joka toteutettiin Internetin kautta toimivan\nkyselylomakkeen avulla. Tutkimuksen kohderyhm\u00e4 oli t\u00e4m\u00e4n tutkielman\ntoimeksiantajayrityksen ja sen tyt\u00e4ryhti\u00f6n asiakaskuntaan kuuluvia pienten ja\nkeskisuurten asiantuntijaorganisaatioiden johdon edustajia. T\u00e4ss\u00e4\ntutkimuksessa saatujen tulosten mukaan johdon raportointia pidet\u00e4\u00e4n t\u00e4rke\u00e4n\u00e4,\njoskin siit\u00e4 l\u00f6ytyy kehitett\u00e4v\u00e4\u00e4 niin informaation sis\u00e4ll\u00f6n ja esitystavan kuin\ninformaation ja palvelun laadun osalta. Erityisesti kohennusta kaipaa raporttien\nymm\u00e4rrett\u00e4vyys. Raporttien ulkoasua tulisi selkeytt\u00e4\u00e4 ja informaatiota tiivist\u00e4\u00e4.\nRaporttien tulkitsijaa tulisi opastaa raporttien sis\u00e4lt\u00e4mien tunnuslukujen\nhallintaan ja pyrki\u00e4 helpottamaan yrityksen johdon ty\u00f6t\u00e4 raporttien\nanalysoinnissa. N\u00e4it\u00e4 tutkimustuloksia voidaan hy\u00f6dynt\u00e4\u00e4 t\u00e4m\u00e4n tutkielman\ntoimeksiantajan web-pohjaisen raportointij\u00e4rjestelm\u00e4n kehitysprojektissa.", "language": "", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted using Plone Publishing form by Veera Oja (vetamaoj) on 2010-03-04 08:48:21.798402. Form: Pro gradu -lomake (1 tekij\u00e4) (https://kirjasto.jyu.fi/julkaisut/julkaisulomakkeet/pro-gradu-lomake-1-tekijae). JyX data:", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by jyx lomake-julkaisija (jyx-julkaisija@noreply.fi) on 2010-03-04T08:48:24Z\nNo. of bitstreams: 2\nURN:NBN:fi:jyu-201003041302.pdf: 1617615 bytes, checksum: 3ff62be4494a2c2d131b65628ef73e24 (MD5)\nlicense.html: 5071 bytes, checksum: 67da303b9f26c5bed02eb281a9ad4a8b (MD5)", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2010-03-04T08:48:24Z (GMT). No. of bitstreams: 2\nURN:NBN:fi:jyu-201003041302.pdf: 1617615 bytes, checksum: 3ff62be4494a2c2d131b65628ef73e24 (MD5)\nlicense.html: 5071 bytes, checksum: 67da303b9f26c5bed02eb281a9ad4a8b (MD5)\n Previous issue date: 2010", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "121 sivua", "language": null, "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "informaation laatu", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "palvelun laatu", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "tietoj\u00e4rjestelm\u00e4n menestystekij\u00e4t", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "johdon raportointi", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "raportointij\u00e4rjestelm\u00e4", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "Informaation ja palvelun laatu tietoj\u00e4rjestelm\u00e4n menestystekij\u00f6in\u00e4 pienten ja keskisuurten asiantuntijaorganisaatioiden johdon raportoinnissa", "language": null, "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": 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"schema": "dc"}, {"key": "dc.contributor.department", "value": "Department of Computer Science and Information Systems", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Information Systems Science", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Tietoj\u00e4rjestelm\u00e4tiede", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_bdcc", "language": null, "element": "type", 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"value": "tietoj\u00e4rjestelm\u00e4t", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "menestystekij\u00e4t", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "raportointi", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.format.content", "value": "fulltext", "language": null, "element": "format", "qualifier": "content", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}, {"key": "dc.type.okm", "value": "G2", "language": null, "element": "type", "qualifier": "okm", "schema": "dc"}]
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