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[{"key": "dc.contributor.author", "value": "Keikkala, Suvi", "language": null, "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2009-03-16T06:19:01Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2009-03-16T06:19:01Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2005", "language": null, "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/19653", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "P\u00e4ivitt\u00e4isten pankkipalvelujen hoitaminen Internetin v\u00e4lityksell\u00e4 on saavuttanut\r\nsuuren suosion. Pankkipalvelujen k\u00e4ytt\u00e4miseen verkkojen v\u00e4lityksell\u00e4 liittyy\r\nkuitenkin my\u00f6s ongelmallisia piirteit\u00e4. T\u00e4ss\u00e4 tutkimuksessa k\u00e4siteltiin rahoituspalvelujen\r\net\u00e4myynti\u00e4 Suomessa sek\u00e4 esiteltiin rahoituspalvelujen et\u00e4myyntidirektiivi\r\n2002/65/EY. Direktiivin tarkoituksena oli luoda yhten\u00e4inen\r\nlains\u00e4\u00e4d\u00e4nt\u00f6 EU:n j\u00e4senvaltioiden v\u00e4lille ja saada aikaan riitt\u00e4v\u00e4 kuluttajansuoja.\r\nTutkimuksessa pyrittiin l\u00f6yt\u00e4m\u00e4\u00e4n vastauksia olemassa olevan kirjallisuuden ja\r\naikaisempien tutkimusten perusteella kahteen tutkimusongelmaan: mit\u00e4 ongelmia\r\nkuluttajat kokevat elektronisten pankkipalvelujen et\u00e4k\u00e4yt\u00f6ll\u00e4 olevan sek\u00e4\r\nkuinka kuluttajien kokemat ongelmat ja rahoituspalvelujen et\u00e4myyntidirektiivi\r\nkohtaavat. Ajatus tutkia kuluttajille tarkoitettujen rahoituspalvelujen et\u00e4myyntidirektiivi\u00e4\r\noli l\u00e4ht\u00f6isin Nordea-pankin eBanking-yksik\u00f6st\u00e4.\r\nAikaisempaa kirjallisuutta ja tutkimuksia tarkasteltaessa selvisi, ett\u00e4 eri tutkimuksissa\r\nl\u00f6ydetyt kuluttajien kokemat ongelmat pankkipalvelujen et\u00e4k\u00e4yt\u00f6ss\u00e4\r\novat hyvin samansuuntaisia. Sen sijaan kuluttajien kokemat ongelmat ja rahoituspalvelujen\r\net\u00e4myynti\u00e4 s\u00e4\u00e4telev\u00e4 direktiivi sis\u00e4lsiv\u00e4t erilaisia asioita, joilla ei\r\nn\u00e4ytt\u00e4isi olevan yhteytt\u00e4 toisiinsa. Direktiivi ei tuonut ratkaisuja kuluttajien kokemiin\r\nongelmiin elektronisten pankkipalvelujen k\u00e4yt\u00f6ss\u00e4.\u00a0\u00a0\u00a0", "language": "en", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by Seija Paananen (sepaanan@jyu.fi) on 2009-03-13T10:54:22Z\r\nNo. of bitstreams: 2\r\nSuvi Keikkala.pdf: 147965 bytes, checksum: 6abfdf874f71e4397a3f398bde2dc882 (MD5)\r\nlicense.xml: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5)", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Approved for entry into archive by Marja-Leena Harjuniemi(mharjuni@cc.jyu.fi) on 2009-03-16T06:19:01Z (GMT) No. of bitstreams: 2\r\nlicense.xml: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5)\r\nSuvi Keikkala.pdf: 147965 bytes, checksum: 6abfdf874f71e4397a3f398bde2dc882 (MD5)", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2009-03-16T06:19:01Z (GMT). No. of bitstreams: 2\r\nlicense.xml: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5)\r\nSuvi Keikkala.pdf: 147965 bytes, checksum: 6abfdf874f71e4397a3f398bde2dc882 (MD5)", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "rahoituspalvelut", "language": "en", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "pankkipalvelut", "language": "fi", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "Internet", "language": "fi", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "verkkopankki", "language": "fi", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "et\u00e4myynti", "language": "fi", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "Elektroniset pankkipalvelut : kuluttajakokemuksien ja direktiivin 2002/65/EY kohtaaminen", "language": null, "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "bachelor thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-200903131122", "language": null, "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.dcmitype", "value": "Text", "language": "en", "element": "type", "qualifier": "dcmitype", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Bachelor's thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Kandidaatintutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Informaatioteknologian tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Information Technology", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Informaatioteknologia", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Information Technology", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Tietoj\u00e4rjestelm\u00e4tiede", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Information Systems Science", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_7a1f", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "restrictedAccess", "language": null, "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "bachelorThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}, {"key": "dc.rights.accessrights", "value": "This material has a restricted access due to copyright reasons.", "language": "en", "element": "rights", "qualifier": "accessrights", "schema": "dc"}, {"key": "dc.rights.accessrights", "value": "Luettavissa tekij\u00e4noikeudellisista syist\u00e4 vain Jyv\u00e4skyl\u00e4n yliopiston Tietojenk\u00e4sittelytieteiden laitoksella.", "language": "fi", "element": "rights", "qualifier": "accessrights", "schema": "dc"}]
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