Navigating work with generative AI: Knowledge workers' perspective

This master’s thesis examines the phenomenon of knowledge workers using applications that utilize LMMs such as ChatGPT or Copilot. The value this study brings is the gained deeper understanding on how knowledge workers perceive these kinds of applications in their work. The research method chosen fo...

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Bibliografiset tiedot
Päätekijä: Korhonen, Maiju
Muut tekijät: Informaatioteknologian tiedekunta, Faculty of Information Technology, Jyväskylän yliopisto, University of Jyväskylä
Aineistotyyppi: Pro gradu
Kieli:eng
Julkaistu: 2025
Aiheet:
Linkit: https://jyx.jyu.fi/handle/123456789/103168
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author Korhonen, Maiju
author2 Informaatioteknologian tiedekunta Faculty of Information Technology Jyväskylän yliopisto University of Jyväskylä
author_facet Korhonen, Maiju Informaatioteknologian tiedekunta Faculty of Information Technology Jyväskylän yliopisto University of Jyväskylä Korhonen, Maiju Informaatioteknologian tiedekunta Faculty of Information Technology Jyväskylän yliopisto University of Jyväskylä
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description This master’s thesis examines the phenomenon of knowledge workers using applications that utilize LMMs such as ChatGPT or Copilot. The value this study brings is the gained deeper understanding on how knowledge workers perceive these kinds of applications in their work. The research method chosen for this work is Grounded Theory Method due to its iterative nature and applicability in information systems and flexibility to investigate phenomenon. Knowledge workers from different kinds of fields were interviewed and the material was inspected through open axial and selective coding. The findings from this thesis can be divided into four main categories. Knowledge workers perceive AI applications as unreliable and as tools that can be used in a wide variety of ways. They notice personal development in creating prompts and a sense of collaboration when using these kinds of applications. These findings can all be seen as part of knowledge workers navigating work with generative AI. Tutkimuksessa tarkastellaan tietotyöläisten suuria kielimalleja hyödyntävien sovellusten käyttöä kuten ChatGPT ja Copilotin käyttöä ilmiönä. Tutkimus tuo tutkimuskenttään lisää ymmärrystä siitä, kuinka tietotyöläiset kokevat laajoja kielimalleja hyödyntävien sovellusten käytön työssään. Tutkimusmenetelmäksi on valikoitunut Grounded Theory-menetelmä sen iteratiivisen luonteen ja erityisen hyvän sovellettavuuden tietojärjestelmätieteen tutkimuksessa. Eri aloilla työskenteleviä tietotyöläisiä haastateltiin ja aineistoa analysoitiin avoimen, aksiaalisen sekä valikoivan koodauksen avulla. Tutkimuksen tulokset voidaan jakaa neljään kategoriaan. Tietotyöntekijät kokevat generatiivista tekoälyä hyödyntävät sovellukset epäluotettaviksi työkaluiksi, joita voidaan hyödyntää monella eri tavalla. Tietotyöläiset huomaavat henkilökohtaista kehitystä kehotteiden luomisessa ja tunnistavat tunteen yhteistyöstä hyödyntäessään näitä sovelluksia. Löydösten voidaan nähdä liittyvän siihen, miten tietotyöläiset navigoivat työssään hyödyntäen generatiivista tekoälyä.
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spellingShingle Korhonen, Maiju Navigating work with generative AI: Knowledge workers' perspective Tietojärjestelmätieteen maisteriohjelma Master's Degree Programme in Information Systems
title Navigating work with generative AI: Knowledge workers' perspective
title_full Navigating work with generative AI: Knowledge workers' perspective
title_fullStr Navigating work with generative AI: Knowledge workers' perspective Navigating work with generative AI: Knowledge workers' perspective
title_full_unstemmed Navigating work with generative AI: Knowledge workers' perspective Navigating work with generative AI: Knowledge workers' perspective
title_short Navigating work with generative AI: Knowledge workers' perspective
title_sort navigating work with generative ai knowledge workers perspective
title_txtP Navigating work with generative AI: Knowledge workers' perspective
topic Tietojärjestelmätieteen maisteriohjelma Master's Degree Programme in Information Systems
topic_facet Master's Degree Programme in Information Systems Tietojärjestelmätieteen maisteriohjelma
url https://jyx.jyu.fi/handle/123456789/103168 http://www.urn.fi/URN:NBN:fi:jyu-202506064974
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