APA-viite (7. p.)

Laukkala, J. (2005). Mediator's intercultural competence in cross-cultural conflict resolution: Reflective ladder learning model.

Chicago-viite (17. p.)

Laukkala, Janne. Mediator's Intercultural Competence in Cross-cultural Conflict Resolution: Reflective Ladder Learning Model. Jyväskylä, 2005.

MLA-viite (9. p.)

Laukkala, Janne. Mediator's Intercultural Competence in Cross-cultural Conflict Resolution: Reflective Ladder Learning Model. 2005.