"We feel their genuine kindness" an intercultural approach to Japanese tourist satisfaction with Finnish service encounters

Bibliographic Details
Main Author:	Räsänen, Elli
Format:	Master's thesis
Language:	eng
Published:	Jyväskylä, 2011.
Subjects:	kulttuurienvälinen viestintä japanilaiset matkailijat palvelut tyytyväisyys Suomi Japani
Online Access:	http://urn.fi/URN:NBN:fi:jyu-2011061711029

"We feel their genuine kindness" : an intercultural approach to Japanese tourist satisfaction with Finnish service encounters by Räsänen, Elli

Published 2011

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Master's thesis