APA-viite (7. p.)

Räsänen, E. (2011). "We feel their genuine kindness": An intercultural approach to Japanese tourist satisfaction with Finnish service encounters.

Chicago-viite (17. p.)

Räsänen, Elli. "We Feel Their Genuine Kindness": An Intercultural Approach to Japanese Tourist Satisfaction with Finnish Service Encounters. Jyväskylä, 2011.

MLA-viite (9. p.)

Räsänen, Elli. "We Feel Their Genuine Kindness": An Intercultural Approach to Japanese Tourist Satisfaction with Finnish Service Encounters. 2011.