Alignment of contact center workforce management implementation with research and ITIL version 3

Bibliographic Details
Main Author:	Oikkonen, Soile
Format:	Master's thesis
Language:	eng
Published:	Jyväskylä, 2010.
Subjects:	henkilöstöhallinto prosessit yhteyskeskukset ITIL workforce management processes architecture strategic planning service desk
Online Access:	http://urn.fi/URN:NBN:fi:jyu-201008252489

Alignment of contact center workforce management implementation with research and ITIL version 3 by Oikkonen, Soile

Published 2010

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Master's thesis