Alignment of contact center workforce management implementation with research and ITIL version 3
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| Format: | Master's thesis |
| Language: | eng |
| Published: |
Jyväskylä,
2010.
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| Subjects: | |
| Online Access: | http://urn.fi/URN:NBN:fi:jyu-201008252489 |
| Physical Description: | 107 sivua |
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