Role-specific critical success factors in incident management case energy management system company

Bibliographic Details
Main Author:	Korhonen, Antti
Format:	Master's thesis
Language:	eng
Published:	Jyväskylä, 2010.
Subjects:	menestystekijät palvelutaso Incident Management Service Level Agreement IT service management
Online Access:	http://urn.fi/URN:NBN:fi:jyu-201005251918

Role-specific critical success factors in incident management : case energy management system company by Korhonen, Antti

Published 2010

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Master's thesis